This Refund & Cancellation Policy outlines the terms under which clients may request refunds or cancel services provided by Sadidleee mobile application. Because we offer customized digital services, our ability to provide refunds is limited and subject to the conditions below.

1. General Policy

Sadidleee provides customized digital service which is selling telecommunication bundles. Due to the nature of this service, where time, expertise, and resources are invested from the start, most payments are non-refundable once the product is delivered. By engaging with our services, you acknowledge and agree to this policy.

2. Refund Eligibility

Refunds may be issued only in the following cases:

2.1 No bundle was delivered

A full refund may be granted only if no bundle has been delivered to the beneficiary number and no resources have been allocated.

2.2 When Sadidleee Declines or Cancels the product

If we cancel a project due to internal reasons before any work begins, the client will receive a full refund of any payments made.

3. Non-Refundable Items

Refunds will not be issued in the following cases:
- Services already delivered, partially or fully.
- Client decides to change the beneficiary or cancel the service after delivery has been made.

4. Project Cancellation by Client

If the client chooses to cancel the service after work has begun:
- All payments made prior to the cancellation are non-refundable.
- Any completed work up to the cancellation date may be delivered to the client if full payment for those parts has been made.

5. Service Cancellation by Sadidleee

We reserve the right to cancel a service under the following conditions:
- Client provides incomplete information or stops responding.
- Requested work violates legal, ethical, or technical standards.
- The service requires capabilities beyond our scope.
In such cases, refunds will be evaluated based on the portion of work completed.

6. Changes in Service Scope

Any modifications requested by the client after the service has begun may:
- Extend delivery timelines.
- Void any prior refund considerations.
Scope changes do not justify a refund unless approved in writing by both parties.

7. Delivery Issues

If a client believes a deliverable does not match the agreed specifications:
- The client must notify us within 7 days of receiving the deliverable.
- We will review the issue and provide revisions if it falls within the agreed scope.
- Requests outside the scope will require additional charges
- Dissatisfaction alone does not qualify for a refund.

8. Refund Processing Time

Approved refunds (when applicable) will be processed within:
- 2-3 business days.
- Via the same payment method used for the original transaction.
Bank processing times may vary depending on the financial institution.

9. Contact Information

For questions or refund requests, please contact: WhatsApp: +13072208122.

Last Updated for the Refund & Cancellation Policy: 11/10/2023.